Shipping Policy

Shipping Policy

Last Modified: 02/16/2025

This Shipping Policy outlines how orders are processed, shipped, and delivered. Shipping rates and delivery times vary based on weight, dimensions, and destination. By placing an order, you agree to the terms outlined below.

Shipping Rates & Cost Calculation

Shipping costs are determined at checkout and are influenced by the weight, dimensions, and destination of the package. Prices may vary according to these factors, and the customer will be responsible for covering the shipping fees, which will be calculated based on the aforementioned criteria.

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method

Customers are responsible for all shipping fees displayed at checkout.

Dispatch & Shipping Times

Dispatch:
  • All orders will be be dispatched from our inventory at Belvedere Digital within 3 business days.
Domestic (U.S.) Shipping:
  • Standard Shipping: 3 business days.
  • Express Shipping (if available): 1-2 business days.
International Shipping:
  • International shipping rates apply and vary based on location, weight, and package size.
  • Delivery times range from 7-30 business days, depending on destination and customs processing.
  • Shipping estimates do not include delays caused by carriers, customs, or external factors beyond our control.

Tracking & Delivery

  • Once your order ships, you will receive a tracking number via email.
  • Tracking updates may take 24–48 hours to reflect movement after shipment.
  • If tracking has not updated within 7 business days, please contact us for assistance.

Incorrect Address & Returned Packages

  • Incorrect Address: If you enter the wrong shipping address at checkout, contact us immediately. We cannot guarantee changes after an order is placed.
  • Returned to Sender: If an order is returned due to an incorrect address, unclaimed package, or delivery failure, you are responsible for reshipping fees.
  • Refunds will not be issued for undeliverable packages due to incorrect address input.

Lost, Stolen, or Delayed Shipments

Once an order is handed over to the shipping carrier, Belvedere Digital is not responsible for lost, stolen, or delayed shipments.

If your package is lost in transit:

  • Check your tracking information for updates.
  • Contact the shipping carrier directly for further assistance.
  • If the carrier confirms the package is lost, contact us within 30 days of the estimated delivery date to discuss possible resolution options.

Orders marked as “Delivered” by the carrier are not eligible for refunds or replacements. If you believe your package was stolen, please file a claim with your local postal service.

Shipping Delays & Exceptions

We are not responsible for shipping delays caused by:

  • Carrier issues (e.g., USPS, FedEx, DHL delays).
  • Weather conditions, natural disasters, or other force majeure events.
  • High seasonal order volumes (e.g., holidays).
  • Customs processing for international shipments.