Returns Policy
Last Modified: 12/10/2025
This Returns Policy (“Policy”) applies to all purchases made through Belvedere Digital (the “Company,” “we,” or “us”).
At Belvedere Life, every product is curated with intention, discretion, and a commitment to quality. Due to the personal and intimate nature of certain items within our collection, we uphold strict standards to ensure the safety, hygiene, and integrity of all goods distributed.
All tangible products will be processed and shipped within three (3) business days following confirmed receipt of the order, excluding weekends and holidays.
By completing a purchase through our website, you acknowledge and agree to the terms outlined below.
Return & Exchange Eligibility
Eligible items may be considered for return or exchange within fourteen (14) days of confirmed delivery, provided that:
- The item remains unused, unworn, and unaltered
- All original packaging, seals, and protective materials are intact
- The product is in resalable condition, as solely determined by Belvedere Life
We reserve the right to deny any return or exchange that does not meet these criteria.
Non-Returnable & Final Sale Items
In protection of our customers and in accordance with hygiene and safety standards, the following items are strictly non-returnable and non-exchangeable:
- Intimate, personal-use, or body-contact products
- Any item that has been opened, worn, tested, or used
- Products with broken seals or compromised packaging
- Digital products, including but not limited to PDFs, eBooks, and downloadable materials
- Custom, personalized, or made-to-order items
- Clearance or explicitly marked Final Sale items
All such purchases are considered final and binding at the time of sale.
Damaged, Defective, or Incorrect Items
In the rare event that an item arrives damaged, defective, or incorrect, you must notify us within five (5) days of delivery.
To initiate a claim, you must provide:
- Clear photographic evidence of the issue
- Order confirmation details
Upon verification, Belvedere Life may, at its sole discretion:
- Issue a replacement
- Provide store credit
- Offer a refund where appropriate
Failure to report within the stated timeframe may result in denial of the claim.
Exchanges
Exchanges are granted only for eligible items that meet all return conditions and are subject to inventory availability.
Belvedere Life reserves the right to:
- Approve or deny exchange requests
- Substitute items of equal value where necessary
Order Cancellations
- It is possible to cancel an order that has not yet shipped.
- Unfortunately, we are unable to cancel an order that has already been shipped.
Once an order enters fulfillment or transit, it is considered final.
Return Shipping & Liability
- Customers are responsible for all return shipping costs unless the error is attributable to Belvedere Life
- Returned items must be shipped using a trackable and insured method
Belvedere Life is not responsible for lost, delayed, or damaged returns in transit.
Risk of loss remains with the customer until the item is received and accepted by us.
Refund Processing
All returns are subject to inspection upon receipt.
If approved:
- Refunds will be issued to the original method of payment
- Processing may take 5–10 business days, depending on your financial institution
Shipping charges are non-refundable, except in cases where the error is ours.
Belvedere Life reserves the right to issue store credit in lieu of refund where appropriate.
Abuse of Policy
We reserve the right to:
- Refuse service
- Deny returns or exchanges
- Cancel future orders
In cases of suspected abuse, excessive returns, or fraudulent activity.
Governing Standards
This policy is enforced to protect:
- Product integrity
- Customer safety
- Brand standards
All determinations made by Belvedere Life regarding returns, exchanges, and refunds are final.
Contact
All inquiries must be submitted to: info@belvederelife.org Requests submitted outside of policy guidelines may not receive a response.